Return Policy & Guarantee

Guarantee

All of our products come with the manufacturers guarantee, providing they are used in accordance with manufacturers recommendations and in a manner that is considered to be for the purpose for which they were designed. If you are not totally satisfied, please notify us immediately by email:

tools@johnlloydfinefurniture.co.uk

or alternatively you can call us on:

+44 (0)1444 480388

Returns & Exchange Policy

If you find the goods unsuitable or you are not totally satisfied, providing you notify us within 3 working days from receipt of the goods and return to us within 14 days unused and in the original packaging you will be entitled to an exchange or refund. You will be required to arrange and pay for the return, they should be well packed and clearly labeled and sent back to:

John Lloyd
Bankside Farm
Ditchling Common
East Sussex RH15 0SJ

It is your responsibility to obtain proof of postage as should a returned parcel become damaged or lost we do not compensate. You will be responsible for the cost of returning cancelled or unwanted goods.

Returns made after 14 days for damaged goods will not be eligible for refund or exchange.